Features
Each of the Managed Application packages includes the following:
- 27 X 7 Monitoring and Remote Incident
- Management of Fault and Performance driven events
- Reactive Fault Monitoring, Validation and Notification
- HW
- OS
- Process
- Log
- Proactive Monitoring
- Availability Monitoring
- Performance Monitoring
- Transaction Monitoring
- Problem Resolution
- Scripted or Complex Remediation
- Incident & Resolution Synopsis Via the Portal
- Customized Escalations & Notifications
- Proactive Activities
- Problem Analysis
- Root Cause Analysis
- O/S, Database and Application Administration
- Patch Management
- Configuration Changes / Management
- Capacity Planning
- Performance Trend Analysis
- Application Restarts
- Process Restarts
- File System Shut Downs
- Stabilization Recommendations
- Reporting
- Quarterly Status Reviews with Account Manager
- Periodic Status Updates Via Email
- Detailed Performance Reporting
- Portal
- View Ticket Status
- Submit Tickets
- View Infrastructure Configuration Inventory
- Access Performance and Availability reports including: Server Health (CPU, RAM, Disk, etc.) & Uptime / Downtime for SLA verification.
