Application of NTT Communications Backbone SLA
These NTT Communications Global IP Network Service Level Agreements (SLAs) provide NTT America (NTTA) Customers in North America with certain rights and remedies regarding the performance of the NTT Communications Network. These Backbone SLAs apply to North American Customers receiving colocation services utilizing the NTT Communications Global IP Network (each a "Customer"), unless otherwise specified for a Customer.
Credit Request and Payment Procedures
In order to receive a credit, Customer must make a request by submitting a billing ticket on the PowerPortal web site. Each request in connection with a network outage must be received by NTTA within seven days of the network outage and must be confirmed by NTTA's measurements of the NTTA Backbone. NTTA must receive each request in connection with latency or packet loss in a calendar month within seven days after the end of such month.
Each valid credit will be applied to an invoice of Customer within two billing cycles after NTTA's receipt of Customer's request. Credits are exclusive of any applicable taxes charged to Customer or collected by NTTA.
Notwithstanding anything in this NTTA Backbone SLA to the contrary, the total amount credited to a Customer in connection with network outages, latency, jitter and packet loss in any calendar month will not exceed the base fee paid by Customer for such month.
