Service Level Agreements

Below are the service level agreements for our various Internet service offerings:

• Global IP Network
• Managed Router Service
• Smart Content Delivery™
• VLink
• VPN

In addition to the Global IP Network SLA listed above, below are the additional service level agreements for our various enterprise hosting service offerings:

• Dedicated Hosting (PDF: 48KB)
• Managed Security (PDF: 57KB)
• Managed Recovery Services (PDF: 52KB)
• Smart Content Delivery (PDF: 52KB)
• Colocation Services (PDF: 50KB)